In line with its commitment towards protecting investors, The Nigerian Exchange (NGX) has instituted a robust complaints management and dispute resolution framework to manage investor complaints in an expedient, just and equitable manner. NGX has a Complaints Management Unit designed to address investors’ grievances. The Complaints Management Unit plays a pivotal role in enhancing and maintaining investors’ confidence by resolving their grievances against NGX’s Trading License Holders.
NGX welcomes information from investors and others who believe that a Trading License Holder or Authorized Dealing Clerk may have violated securities rules and regulations. In the case that such matter arises, NGX recommends that investors should promptly contact the affected Trading License Holder with their inquiry before contacting NGX. If they are not satisfied with the response received from the Trading License Holder, the investor should file the complaint with NGX.
The Exchange welcomes information from investors and others who believe that a Trading License Holder or Authorized Dealing Clerk may have violated securities rules and regulations. In the case that such matter arises, The Exchange recommends that investors should promptly contact the affected Trading License Holder with their inquiry before contacting The Exchange. If they are not satisfied with the respoNGX received from the Trading License Holder, the investor should file the complaint with The Exchange.
The NGX Complaint and Dispute Resolution Process
To file a complaint, please send an email to nsebdr@ngxgroup.com or write a letter of complaint to The Nigerian Exchange (Attention: Broker Dealer Regulation Department). You can also send your queries to any of NGX’s branch offices nearest to you.
When filing a complaint, please include the following information:
- Your full name
- Contact address and telephone numbers to reach you should we need to clarify your complaint with you;
- The name of the Trading License Holder that handled the transaction;
- A description of the alleged improper conduct; the date/dates when the improper conduct took place and the details of the transactions involved; and
- Documents to support your claim
The Nigerian Exchange has made great strides in the collaboration with other regulators and law enforcement agencies. A Memorandum of Understanding was signed between the Economic and Financial Crimes Commission (EFCC) and The Exchange in October 2013. This has enhanced our efforts towards sanitizing the capital market from fraud and other related criminal activities.